What is DPD Redelivery?

DPD redelivery refers to the process of rescheduling the delivery of a parcel that was not successfully delivered on the first attempt.

When a DPD driver cannot hand over your parcel, for instance, because you were not at home, a redelivery can be arranged without any additional cost under standard conditions.

The service allows recipients to choose alternative delivery options such as:

• A new delivery date
• Leaving the parcel with a neighbour
• Leaving it in a safe place on your property
• Collecting it from a local DPD Pickup shop

According to a DPD spokesperson:

“Our redelivery service is designed to be flexible and convenient for customers. Standard redelivery is always free, and we never ask for bank details to rearrange deliveries.”

Redelivery ensures that parcels are not immediately returned to the sender, giving recipients multiple opportunities to receive their goods.

Why Are DPD Parcels Sometimes Undelivered?

Even the most efficient courier services can occasionally face issues that prevent successful delivery. Parcels may go undelivered due to common situations such as the recipient not being at home, incorrect or incomplete address details, or restricted access to the property.

In some cases, deliveries also fail if the parcel requires a signature or is too large to be left in a safe place.

Common reasons include:

• Recipient unavailable at the time of delivery
• Incorrect or missing address details
• Limited or restricted access to the property
• Signature-required or oversized parcels

Additional factors like bad weather, traffic delays, or operational challenges can also play a role. To minimise disruption, DPD usually sends notifications and may leave a “sorry we missed you” card, allowing customers to quickly rearrange delivery and stay informed.

How Are Missed Deliveries Handled by DPD?

When a delivery attempt fails, DPD follows a clear and structured process to ensure parcels are safely managed.

If no one is available at the address, the driver will typically leave a “sorry we missed you” card and update the tracking system. Customers are then notified via SMS or email with a link to rearrange delivery.

DPD provides flexible options to make redelivery convenient. You can choose a new delivery date, select a safe place, redirect the parcel to a neighbour, or send it to a nearby Pickup shop. In most cases, DPD will attempt delivery up to three times before taking further action.

Key steps include:

• Initial delivery attempt with notification
• Online redelivery options
• Multiple delivery attempts
• Return to sender if unsuccessful

Delivery Process Overview

This structured approach helps minimise missed deliveries and ensures customers stay in control of their parcel.

Do DPD Charge for Redelivery on Missed Deliveries?

The key question many people ask is whether DPD charges for redelivery after a missed delivery. In most cases, standard redelivery is completely free.

Customers can easily reschedule their delivery through the official website or app without any additional cost, making the process simple and convenient.

However, charges may apply if you choose upgraded or expedited delivery services. It’s important to understand that these are optional and not part of standard redelivery.

DPD has also issued clear warnings about scams.

As one official stated:

“We do not charge for standard re-attempts and will never request banking details for redelivery.”

This means any message asking for payment to rearrange delivery should be treated as fraudulent and avoided.

How Can You Arrange a DPD Redelivery?

Arranging a redelivery with DPD is simple, convenient, and can be done entirely online. Whether you use the myDPD app or the official DPD website, the process ensures that your parcel reaches you at a time and place that works best for you.

Using the myDPD App

The myDPD app provides real-time parcel management, allowing you to make changes on the go.

Key features include:

• Tracking your parcel: Enter your 14-digit parcel reference number to see its current status and expected delivery time.
• Choosing a new delivery date: Select a date that suits your schedule, avoiding missed deliveries.
• Selecting a safe place or neighbour: Authorise a trusted neighbour or specify a secure location on your property where the parcel can be left.
• Redirecting to a local Pickup shop: Have your parcel sent to one of over 6,000 DPD Pickup shops across the UK, allowing collection at your convenience.

For example, Emma from London shared her experience:

“I missed a DPD delivery while at work, but using the myDPD app, I rescheduled it for the next day. The parcel arrived without any hassle, and I didn’t pay a penny. The app made the process quick and stress-free.”

The app ensures full control over your delivery and provides peace of mind, especially for busy households or working professionals.

Using the DPD Website

If you prefer using a desktop or laptop, the DPD website offers the same flexibility and options as the app:

• Enter your parcel reference number and postcode to access your delivery details.
• Select your preferred delivery option, such as a new delivery date, safe place, neighbour delivery, or redirecting to a Pickup shop.
• Confirm your choice to schedule the redelivery at your convenience.

Typically, changes can be made up to 30 minutes before the scheduled delivery, giving you maximum flexibility if your plans change unexpectedly.

Using either the app or the website ensures that your parcel is managed safely, efficiently, and without incurring extra charges for standard redelivery.

Can DPD Leave Parcels with a Neighbour or in a Safe Place?

Yes, DPD offers flexible delivery options to ensure your parcel can still be delivered even if you’re not at home. Customers can authorise deliveries to a trusted neighbour or choose a safe place on their property, such as a porch, garage, or shed.

These preferences can be easily set through the myDPD app or via the tracking link provided after dispatch.

These options are designed to reduce missed deliveries while keeping parcels secure and accessible. They also give customers greater control over how and where their parcels are delivered.

Delivery Options Overview

Overall, these delivery choices provide added convenience and peace of mind for recipients.

How Do DPD Pickup Shops Work?

DPD Pickup shops are convenient local collection points where you can retrieve your parcels at a time that suits you.

This option is particularly helpful if you are often out during standard delivery hours or live in areas with restricted access. Pickup shops provide a secure alternative to home delivery, ensuring parcels are safely stored until you can collect them.

What You Need to Collect Your Parcel?

To collect a parcel from a DPD Pickup shop, you will typically need:

• Two forms of identification: One photo ID and one proof of address (such as a utility bill or driving license).
• Parcel reference number: This can be found in the delivery notification sent by DPD via SMS or email.

Providing these ensures that your parcel is handed over safely and to the correct recipient.

Benefits of Using a Pickup Shop

Using a Pickup shop offers several advantages:

• Flexible collection times: You can pick up your parcel at a time that suits your schedule, rather than being tied to the driver’s route.
• Avoid repeated missed deliveries: By collecting from the shop, you reduce the risk of multiple failed delivery attempts.
• Quick availability: Parcels are often ready for collection the day after the original delivery attempt.

According to Parcel2Go, DPD has over 6,000 Pickup shops across the UK, providing a wide network of secure locations for parcels. This service is particularly beneficial for busy professionals, students, or anyone unable to receive deliveries at home.

How Many Times Will DPD Attempt Redelivery?

DPD aims to deliver parcels successfully while minimising inconvenience for customers. In most cases, they will attempt delivery up to three times before returning the parcel to the sender.

This approach ensures recipients have multiple opportunities to receive their items without added stress.

The process typically begins with the original scheduled delivery. If the first attempt fails, customers can rearrange delivery through the app or website. A second attempt is then made, followed by a final third attempt if needed.

Delivery attempts include:

• First attempt: Original scheduled delivery
• Second attempt: Rearranged delivery after failure
• Third attempt: Final attempt before return

This structured system helps reduce unnecessary returns, saves time, and gives customers the flexibility to manage their deliveries efficiently.

How to Protect Yourself from DPD Redelivery Scams?

Unfortunately, scammers often take advantage of missed deliveries, sending messages claiming that payment is required for redelivery.

To stay safe:

• Always use official channels: Reschedule deliveries through the myDPD app or the official DPD website.
• Ignore suspicious messages: Do not respond to emails, texts, or websites requesting bank details for standard redelivery.
• Report fraudulent messages: Notify DPD immediately if you suspect a scam.

A DPD security advisor commented:

“Fraudulent redelivery requests are increasingly common. We urge customers to verify any communication through official channels before taking action.”

Remaining vigilant ensures your parcels are safe while preventing you from falling victim to scams. Remember, legitimate redelivery requests never require payment for standard delivery attempts.

How Can You Avoid Missing Your DPD Delivery?

Preventing missed deliveries is often easier than rearranging them.

By taking proactive measures, you can ensure your parcels reach you safely and on time:

• Track your parcel in real-time: Use the myDPD app or the tracking link in your notification to know exactly when your parcel will arrive.
• Schedule deliveries when someone is home: Select a convenient delivery date or time slot in advance.
• Authorise neighbour or safe place delivery: If you won’t be home, instruct DPD to leave the parcel with a trusted neighbour or in a secure location.

By planning ahead and using these options, you reduce the likelihood of missed deliveries, prevent delays, and ensure your parcels are received securely, providing peace of mind.

Conclusion

DPD provides a reliable redelivery service that is free of charge under standard conditions.

By using the myDPD app or the official website, you can easily reschedule missed deliveries, choose safe delivery options, or collect from a Pickup shop. Awareness of scams is crucial, as DPD never requests payment for standard redelivery.

With proper planning and using the official channels, missed deliveries no longer need to be a source of frustration.

FAQs

Is it possible to redirect my DPD parcel to a different address?

Yes, you can use the myDPD app or website to change the delivery address to another location within the UK.

Can I collect a DPD parcel on the same day as the original delivery?

Depending on the parcel’s location, Pickup shops may allow same-day collection if it has already been delivered to the shop.

What information do I need to arrange a redelivery?

You’ll need your parcel reference number and postcode to reschedule delivery online or via the app.

Does DPD notify me if my parcel is returned to the sender?

Yes, DPD sends notifications via email or SMS if a parcel cannot be delivered after multiple attempts.

Can I upgrade my DPD delivery to a faster service?

Yes, upgrades are available for a fee through the official channels.

How long does DPD hold parcels at a Pickup shop?

Typically, parcels are held for about 5 days before being returned to the sender.

What should I do if my DPD parcel is lost after a missed delivery?

Contact DPD customer service immediately with your parcel reference number to track and resolve the issue.